I wanted to let you know how pleased I am with the service your dealership recently gave me. My vehicle had developed a vibration. What was thought to be fairly simple remedy turned out to be more complex. The dedication that Amber Thompson and your staff gave to solving this problem was outstanding.
Paul
Letter to Valley Motors Mercedes Benz Service regarding Service Advisor Amber Thompson
Amber and the service team at Valley Motors really impressed me with the speed at which they were able to schedule the car (immediately) and complete the work (that day). I was also impressed that the technician didn't just fix the exhaust problem, but also checked for other problems. My wife and I are expecting and our E320 is our main mode of transportation, and the team went out of their way to make sure we got the car back ASAP
John
Letter to the President of Valley Motors regarding Mercedes Benz Service Advisor Harry Levy
Dear Mr. Fenwick
I had an issue with my car recently and called Harry Levy and told him about the problem. It was 4:30pm and he was scheduled to leave work at 5:00pm. Harry arranged for a loaner car and completed the paperwork necessary for this. Harry advised us that there would be someone at the shop until 6:00pm if we were delayed. Arriving just short of 5:00pm, Harry met us and took care of the problem with ease. I think you should know that you have a very valuable Service Advisor in Harry Levy. We have always been well-pleased with his help and advice. The problem which you have in your records was fixed on Saturday and we were able to pick up the car.
Please feel free to share this letter with Harry. We are very happy to have him take care of our Mercedes Benz.
Sincerely,
Lavinia
Letter to Katrina Shipley, Mercedes Benz Service Advisor
Dear Katrina,
Thank you so much again for helping me when I brought my car in for service last Friday.
I am really having fun turning the volume higher and lower on my radio using my steering wheel!!
You made my service appointment actually a good experience.
Thanks again,
Penny
Letter to Harry Levy, Mercedes-Benz Service Advisor
Dear Mr. Levy,
I would like to express my appreciation for the special attention that you provided for my "emergency" repair required on December 1st, 2006, while traveling in your area.
The vehicle had to be towed in early on Friday morning. You checked out the vehicle and resolved the problem expeditiously so that I was able to return to Virginia on schedule the following day. I appreciate the prompt service on an unscheduled visit! Thank you for providing Mercedes quality service.
Sincerely,
Charles
Letter to Mercedes-Benz regarding Amber Thompson, Mercedes-Benz Service Advisor
AMBER IS OUTSTANDING!!! Very rarely do you find an employee having true concerns for customer satisfaction. Great job!
Tony
Sales: (443) 689-4274
Service: (443) 689-4273
9800 York Road
Cockeysville, MD 21030
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